How we operate.
The practical stuff — access, weather, payment, and what happens if something goes wrong.
Our Policies
Straightforward, same as everything else about how we work.
Access needed on-site
Since we're fully mobile, we'll need access to a tap and power outlet at your location to do the job properly. Let us know if that's not available when you book.
Rain delays, not cancellations
If heavy rain is forecast for your booking time, we'll reach out to reschedule at no charge — no need to chase us.
Just message us
Plans change — message us as early as you can and we'll find a new time that works.
We'll make it right
Not happy with a specific area? Let us know before we leave and we'll redo it on the spot. We don't offer cash refunds, but we stand by the work.
Payment required on completion
Full payment is required once the job is done — cash or bank transfer. Please have this ready before we arrive. If payment isn't made on the day, the amount owed increases by $5 per day until paid.
Only used to contact you
Your name, phone, and email are only used to confirm and manage your booking — never shared or sold.